OnlineCares
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ACCEPTABLE USE POLICY

There are no hidden fee’s so if you are searching for them in small print, just a head’s up.

Use of Onlinecares’s Service constitutes acceptance and agreement to Onlinecares’s AUP (Acceptable Use Policy) as well as Onlinecares’s TOS (Terms of Service). From herewith in this TOS, AUP, the usage of “onlinecares“, “us”, “we”, “our”, “ours” shall constitute reference to Onlinecares, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of Onlinecares.

Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Onlinecares, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

2. Onlinecares will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay Onlinecares any additional fees as specified in the Service Description within three (3) days of invoicing period. Any BW overage bill not paid within three (3) days of invoicing will be subject the server and services to suspension.

What may not be hosted on our network:

-Warez
-IRC
-Adult (Only for our web & reseller)
-Child pornography
-Copyrighted media, includes but not limited to: Video, Music, TV, Radio
-Hacking tools / material
-Proxy pages
-Torrent
-Peer2Peer
-Anything that may harm us, the server, or anyone else (mentally, physically)
-Sites using high httpd, mysql, massive e-mail sending or any other thing to make server overload (Only for our web & reseller)
-Forum with using heavy database and large amount members (Only for our web & reseller)
*We keep the right to remove or suspend account which has one of above stuffs without any prior notice.

We do not allow any kind of THREAT, ABUSIVE and BAD WORDS on live chat with our sales or techs or on trouble tickets.
*We keep the right to remove or suspend account which has one of above stuffs without any prior notice.

Network Uptime is the total time in a calendar month that Onlinecares network is available through the Internet, provided that Client has established connectivity. Onlinecares takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99% of each calendar month

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled “Network Uptime” above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Onlinecares’s Network as confirmed by Onlinecares. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any Onlinecares scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12-24 hours notice.

SLA Network Violation Credit

· Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability: · Scheduled downtime · Problems outside of Onlinecares’s network (upstream providers, or client’s inbound connection) not effecting 100% loss to our network · Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately

Upgrading Reseller Package:
Good news!!! You could upgrade your reseller plans anytime.
If you are upgrading your reseller package first 2 weeks after your last payment; reseller will pay the difference of the next package and will have a new subscription at next payment date for th last package. If you upgrade your reseller package after 2 weeks of your last payment; reseller must pay new package price and start to using it with new date. Old subscriptions are subject to cancel after new one achieved.

Account Cancellation:
All requests for canceling any service / services must be made in writing with at least 15 days notice but not more than 30 days prior written via email to billing@onlinecares.com Include your domain name, last name on credit card in your email.